One of the biggest factors of a successful e-shop is an exceptional customer experience from product choice to its shipment. According to research, as many as 42% of people fail to finish the order if the delivery times do not meet their expectations, while 46% tend to recommend the store if the order was delivered…
The press keeps on discussing the sudden growth of e-commerce during the pandemic. In the meantime, experts claim that back in the summer of 2020, e-commerce had already exceeded the threshold of $52 billion—a number that had been expected in only 6 years. Next year, it’s estimated that the e-commerce industry will reach $6.5 trillion.…
Many Lithuanians have established strong connections with the United Kingdom; some of them even call this country their second home. Naturally, many pricked up the ears when Brexit changes were finally announced. At the beginning of 2021, the UK became a third country with respect to Lithuania, meaning new rules for parcel delivery would come…
The pandemic that started a year ago has restricted our leisure activities and shopping in physical shops. This has undoubtedly contributed to the growth of international e-commerce. The average value of cross-border online purchases globally amounts to almost EUR 121, which is 17% more compared to domestic shopping. This may become a great motivation for…
With the arrival of the New Year, many of us have made New Year’s resolutions—to start exercising or a healthy diet, read more or resume old hobbies. Special gear is often required to achieve our goals, so with the lockdown still in place e-businesses and parcel delivery service providers have not yet had time to…
As the major holidays of the year are approaching, online sales volumes are increasing by hours – and so is the number of parcels delivered each day. Lithuania is already seeing the introduction of very strict lockdown restrictions during the holidays. Thus in order to surprise our family and friends at Christmas, we have to…
In mid-December, many people are faced with the annual dilemma of what Christmas gift to give to their loved ones. However, this year many are also concerned whether they will have the opportunity to meet with their families over dinner and exchange gifts at all. Thus with the approaching holidays, almost 70% of people have…
As the holiday season mood is gaining momentum, it is natural that customers are more actively browsing online shops and looking for special Christmas gifts. As everyone is busy working or running errands, so often the courier delivering the new purchase finds no one at home. In recent years, as many as 66% of shoppers…
As we know, in November buyers are awaiting Black Friday and Cyber Monday, which open the biggest non-official seasonal sales of the year and give way for Christmas shopping. According to the survey conducted by NRF, this year 53% of customers plan to spend more during major sales due to travel restrictions imposed by the…
Black Friday sales have been taking the Lithuanian market over for several years in a row now, although this year it poses exceptional challenges to parcel logistics. While 86% of consumers claim it is important that e-traders offered at least a few different delivery options, 13% of buyers would not choose the retailer’s services for…
